• Jonathan Toews

    4 Ways Athletes Can Transition From the Arena to the Business World

    Like me, do you find parallels in business and sports?Growing up I played hockey, soccer, basketball, volleyball, and baseball. Today, I still play weekly pick-up games with my friends to break a sweat and disconnect from work. Playing sports my entire life, I have found many similarities in business and sport.… Read More»

  • sriracha_3

    Customer Experience Can’t Be Your Only Strength

    What is your company’s key focus?Are you customer-centric? Product-centric? Marketing-centric? Employee-centric?While customer experience must be at the core of your company, it can’t live in isolation from great products or services. This post was inspired after reading a Gary Vaynerchuk post. He explains, within that post, that a great product… Read More»

  • average

    Customer Service is Average Because We Complain Too Much

    Is customer service average in most industries because we, as consumers, complain too much?For example, take into account your own personal experiences as a consumer. Do you contact a company to acknowledge their great service as quickly as you do when you’ve received bad service?I recently came across a Venture… Read More»


  • “Michel truly understands the importance of having a strong customer experience strategy to grow a business. His passion for customers is second to none.”

    Brian Scudamore (Founder, CEO – 1-800-GOT-JUNK?)

  • “Any company in any industry would be more than fortunate to include Michel as part of their customer service strategy”

    Patrick Louis (Director, Business Solutions – lululemon)

  • “Michel has helped me take my multi-franchise business to the next level. Without question, he can and will do the same to yours.”

    Brandon Farmer (Franchise Owners – Tim Hortons)