Do This For Better Customer Experience

https://michelfalcon.com/wp-content/uploads/2024/03/Do-this-for-better-customer-service-.mov

3 Affordable Tactics For Better Hospitality (For Any Industry)

https://michelfalcon.com/wp-content/uploads/2024/02/3-affordable-tactics-for-better-hospitality.mov

#12: Why the Best Marketing is Bad Customer Service

To listen to this episode on an Apple device, click here. To listen on Spotify, click here. To listen to this episode on another platform, click here.   Hey, everyone. Welcome to the People-First Culture podcast. I am Michel Falcon. This is episode number 12, The Best Marketing is Bad Customer Service. I will unpack that in just […]

How Customer Experience Creates Customer Loyalty in Real Estate

  In December 2016, I had a great opportunity to travel to Australia to go on a keynote speaking tour, visiting Sydney, Melbourne and Gold Coast, to work closely go with LJ Hooker (Australia’s largest real estate company). During our time together we worked  with their highest performing real estate agents and franchise partners to teach […]