To listen to this episode on an Apple device, click here. To listen on Spotify, click here. To listen to this episode on another platform, click here. Hey, everyone. Welcome to the People-First Culture podcast. I am Michel Falcon. This is episode number 12, The Best Marketing is Bad Customer Service. I will unpack that in just […]
Hello everyone! In last week’s video I shared the 3 customer service skills your employees must have to create customer loyalty. In this video, I’m going to share my 5 go-to customer service interview questions to ensure you’re hiring the right people to represent your company. To create an exceptional customer experience we know that […]
Welcome to this week’s video where I teach you how to use customer experience and employee engagement strategies to grow your business and create customer loyalty. Today’s video is solely focused on your customer service employees – whether you’re in hospitality, operating a call center, retail, real estate, trades or whatever – your customer service […]
Companies, across many different industries and sizes, all have marketing budgets. Most of these businesses allocate a considerable amount of their budget to traditional marketing efforts and, as of recently, have been investing in digital strategies. But what about investing in customer service stories? Or, as some may refer to it as, storytelling marketing. You […]
After building your customer-centric culture and learning how to properly recruit exceptional customer service employees you must then build your world-class training program. In this video, I explain how to build a training program that will provide your employees with the education they need to exceed your customer’s expectations. By watching this 3 minute episode […]
Delivering an amazing customer experience isn’t reserved for only customer service employees, your entire organization must be committed to it. In this video, I share tactics on how to hire employees who have a customer-centric mentality. By watching this 3 minute episode you will learn: What an employee muse is How to create a […]
While in my early 20’s I got a job as a customer service agent working within a call centre. I didn’t grow up aspiring to be a call centre agent but I recognized that it would be a springboard to other career opportunities (if I applied myself). In this video I share how I was […]
