Home - Michel Falcon

PEOPLE FIRST CULTURE

Educating and motivating leaders to build futuristic and never-seen-before teams, customer experiences and company cultures.

From JP Morgan Chase and Subway to Verizon and Lexus, see why the world’s most recognizable brands welcome Michel to speak at their events.

INTERNATIONAL KEYNOTE SPEAKER

BESTSELLING AUTHOR

HOSPITALITY ENTREPRENEUR

“Follow the philosophies and actionable strategies outlined in MIchel’s book to build a profitable and admired company. Read it today!”

Howard Behar

Former President of Starbucks

Some of the companies who have trusted michel

the falcon 5-step keynote system

An intentional crafted 5-step process to maximize value for event planners and meeting hosts. Book a call to learn more.

Watch Michel's Keynote Speaking Reel

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Michel’s Keynotes at a Glance

Hardwiring Performance: How to Create a Culture of
Excellence and Ownership
The Traffic Light Method: How to Lead High-Performing Teams and Boost Employee Engagement
The Unfair Experience: Creating World-Class Customer Service that is so Good, it Seems
Like You’re Cheating
People-First Culture 2030: Developing Teams, Experiences, and Brands of Tomorrow
All of Michel’s Keynotes Can Be Delivered with Customized Titles and Syllabus to Match

Areas of Expertise

Testimonials

What clients have to said

Scan through a handful of testimonials from notable clients who have hired Michel to speak at their events.

I’ve known Michel since 2009. He has always advocated for employee and customer experience. When inviting Michel to your event you can expect him to share paradigm shifting strategies and philosophies.

Patrick Louis

Vice President Customer Experience _ Mejuri

We hired Michel to join our regional conference to share his innovative customer and employee strategies with our team. He was the highest rated speaker during our conference.

Audrey Stone

Vice President Experience Training - JP Morgan Chase

We asked Michel to join our offsite management meeting when we wanted to bring our employee experience to the next level. He shared strategies that we started using right away.

Joseph Marrello

Vice President, Talent Recruitment - EA Sports

I’ve known Michel since 2008. Since then he has always been at the forefront of creating strategies to get your employees, customers, and communities to love your company. I’ve hired him twice to speak at my COO Alliance event.

Cameron Herold

Former COO - 1-800-GOT-JUNK?

We have hired Michel twice to be our keynote speaker for our annual events. Every time, Michel comes with new, actionable and thought provoking strategies for us to use within our business.

Rick Weber

CEO - CBC Federal Credit Union

Real-world and actionable strategies to help your company create experiences that your industry has never seen before.

DIsruptive Wisdom

whether through his experience as a leader in a very challenging industry or consulting for billion dollar companies, Michel uses employee and customer-centric strategies to increase performance.

News

recent media

6IX Retail

Toronto’s Brasa Peruvian Kitchen Challenges Restaurant Industry Norms with Expansion Success

Entrepreneur

This Chef Is Convinced One Cuisine Will Be the Next Big Thing in Fast-Casual Dining: ‘I’m Betting My Career

Global News

How salary transparency could address the gender pay gap.

Business Insider

The fascinating story of how a former junk removal call center employee is now a 33-year-old adviser to billion dollar…

New York Business Journal

The Peruvian Cava’: How Michel Falcon is working to build a scalable Peruvian fast-casual restaurant