In this interview I sit down with Trufan’s founder, Swish Goswami, to talk about how he motivates his team, what type of culture he’s looking to build at his business and why he’s going hard on LinkedIn with content. Talking with Swish about his vision for his business is always exciting. He’s a young entrepreneur […]
Welcome to another People First Monday. You’re going to crush this week. Click the hashtag because I’ve been creating these short videos since the beginning of the year, follow along, learn about the topics that I’ve been speaking about. This week I want to share an empathy trick that I use in my career to […]
Earlier this year, Jayson Gaignard, WeWork and I hosted a fireside chat where Jayson interviewed me about my People-First Culture book. Watch (or read) the interview if you’re interested in: ? Understanding why I focused a lot of attention on purpose-driven companies within the pages of my book ? Learning about my Employee Advisory Board and how it’s helped us […]
Hey everyone, another People First Monday video this week. I’m sharing some things that I believe you need to communicate with your employees after they’ve achieved their goals. The first is helping them understand how they accomplished those goals without telling them. You need to help them come to those conclusions on their own so […]
In all my years of focusing on customer experience management, there is one practice that stands out amongst them all…customer journey mapping! Watch my detailed video above (16 minutes) to learn: ? How customer journey mapping will improve your operational strategy. ? My ‘traffic light model’ to clearly identify your strengths and opportunities to improve. […]
Welcome to another people first Monday video. And this week, I’m recommending what I believe people in their 20s should be focused on to grow their career. And my number one recommendation is to become more curious. Let’s say you work within an organization that has the typical departments; marketing, finance, PR and many others. […]
I recently had the pleasure of sitting down with Brian Scudamore, CEO of O2E brands, to discuss how he went door-to-door with a single truck to creating 300,000,000+ in revenue each year! Brian and the 1-800-Got-Junk? team is where I started my career in Vancouver many years ago. It was here that was first exposed […]
Today, I’m in Oshawa, Ontario working with Taunton Village Dental to help them improve their customer experience by hosting a customer journey mapping workshop. I’m going to introduce them to my people first culture and three piece strategy. Introduce them to customer personality types and how to manage behaviors, plus much, much more. Customer journey […]
Welcome to another People-First Monday video! This week, I’m asking you does it matter what you wear to work? This conversation was prompted by a discussion that I had with someone who gave me some feedback. He said that it was unprofessional that I wore Nike sneakers as a part of my attire during one […]
Your company doesn’t have a customer experience problem…YOUR COMPANY HAS A HIRING PROBLEM! This is the message that I hammer home in this video. If you’re having trouble providing a great customer experience, your organization may have members that aren’t a culture fit. Watch the video above or read the transcript below In this video, […]
