Genuine feedback from clients, teams, and audiences highlighting the impact of leadership, insights, and expertise. Showcasing success stories, transformations, and the value delivered through speaking, coaching, and business leadership.
I’ve known Michel since 2009. He has always advocated for employee and customer experience. When inviting Michel to your event you can expect him to share paradigm shifting strategies and philosophies.
Vice President Customer Experience _ Mejuri
We hired Michel to join our regional conference to share his innovative customer and employee strategies with our team. He was the highest rated speaker during our conference.
Vice President Experience Training - JP Morgan Chase
We asked Michel to join our offsite management meeting when we wanted to bring our employee experience to the next level. He shared strategies that we started using right away.
Vice President, Talent Recruitment - EA Sports
I’ve known Michel since 2008. Since then he has always been at the forefront of creating strategies to get your employees, customers, and communities to love your company. I’ve hired him twice to speak at my COO Alliance event.
Former COO - 1-800-GOT-JUNK?
We have hired Michel twice to be our keynote speaker for our annual events. Every time, Michel comes with new, actionable and thought provoking strategies for us to use within our business.
CEO - CBC Federal Credit Union
The Traffic Light Method: How to Lead High-Performing Teams and Boost Employee Engagement
In today’s rapidly changing workplace, there is a delicate balance between employee performance, leadership, and labor market conditions. Although challenging, being able to thread this needle will earn any company a leading position; one that leads today and tomorrow. Michel Falcon has the strategies to make this all come together for any company, in any industry.
Having a robust strategic system for listening at all levels of the company, building new age initiatives, and appropriately measuring performance are needed to earn this sought-after balance.
In this insightful and evidence-based keynote presentation, Michel Falcon shares the performance and leadership data, relatable lessons from some of the world’s most admired companies, and initiatives that he uses within his own businesses.
He will present actionable strategies like his layers of leadership, traffic light model, and talent density in an interactive way. After the presentation, attendees will feel equipped with ways to lead authentically and drive sustainable employee performance improvements to positively influence their teams and peers. Michel’s traffic light method has helped him achieve extraordinary results in his business, like net profit levels higher than industry standards and very low employee turnover rates.
By welcoming Michel to your event, audiences will learn:
The Unfair Experience: Creating World-Class Customer Service that is so Good, it Seems Like You’re Cheating
There is one factor that separates industry-leading companies from those that we’ve never heard of before. That factor is the deep connection they have with their customers. And while most know that this is true, very few know how to achieve this level of trust and admiration. Michel Falcon has the answer.
Michel Falcon is an industry-leading CEO, researcher of the highest-performing leaders, and creator of the Unfair Advantage; an actionable system that enables leaders of all levels to build deeper connections with those they serve, boost responses and ratings from their customers, and reach heights they never thought to be achievable.
In this high-energy keynote presentation, Michel Falcon will share his actionable strategies, ones like micro customer experiences, superior SLAs, and the three customer personality types. These strategies will help any company create a customer-obsessed company culture. Michel will share his experiences of working with some of the most recognizable companies in the world and with his own hospitality organization.
By welcoming Michel to your event, audiences will learn:
People-First Culture 2030: Developing Teams, Experiences, and Brands of Tomorrow
There is one factor that sets companies that win the best awards, experience the highest level of performance from their teams, and foster the best places for their people to work apart from the rest. They deeply understand how to embody a People-First Culture.
Michel Falcon wrote the book on building People-First Cultures. By understanding the 3P Strategy, audiences learn and decode the relationship between Purpose, Process, and Profit as they navigate the increasing complexity of the world around them. This strategy enables a shift from worry and apprehension about the future of work to a sense of ease as they can build deeper connections, establish trust and safety, and enable their teams to be the best versions of themselves because they want to be, not because they feel like they have to be.
With his latest strategies, research, and evidence-based initiatives, he is sharing this leading message with his audiences to help them grow into the future. For nearly two decades, Michel has been studying what makes customers, employees, and communities revere organizations. Michel’s keynote promises to deliver paradigm-shifting ideas and actionable strategies that any audience can implement within their organization. These examples have been tried, tested, and are true because of Michel’s own experience building companies in the fiercely competitive hospitality and restaurant industry.
By welcoming Michel to your event, audiences will learn:
KEYNOTE SPEAKING – Michel doesn’t just show up to events and gives a talk. He has a value-focused, 5-step process (he will explain this process on your first call) that ensure your expectations are exceeded. This method is in place to ensure that the client feels that they’ve received a positive ROI.
Presentations are primarily 60-75 minutes which include Q&A. There have been many times where companies hire Michel to host ‘fireside chats.’ Regardless of format, he’s confident in his ability to add tremendous value to events.
His pricing depends on several factors such as location, duration, and a couple of other elements. Please contact Michel directly so that he can understand the scope of your event which will allow him to customize a quote for you.
PRIVATE WORKSHOPS – Michel has been welcomed to join companies for half, full, and multi-day workshops. His workshops are a combination of presentation, break-out sessions, strategy development, and Q&A. By the time the workshop is complete, the organization will have tangible assets that they can use to solve their biggest challenges motivations.
ADVISORY – Michel has a coaching community called Teams by Michel Falcon. Senior leaders from around the world join the community to learn his systems, processes and strategies to build their highest performing teams ever in nine weeks or less! Learn more by visiting teamsbymichelfalcon.com
