In this video, I’m going to share five customer experience strategies, that will grow your profit, and help you build a successful company. I know that these strategies work, because I use them within my business on a daily basis. My company does over eight figures a year in revenue, and has over 100 […]
I take it that you clicked on this video because your company is using Net Promoter Score. I’m also going to assume that you spent a considerable amount of time and resources building the program, launching it and then heard crickets after you sent the survey to your customers because your response rate was low? […]
One of the challenges of being an entrepreneur or leading a team is when you lose a key member of your team. At first, you may feel a sense of anxiety or resentment. More over, you’re often faced with the employee “checking-out” and coasting after they have given their notice. In this video, I share […]
In this video, I share what an Employee Advisory Board is and how it can help improve a company’s customer experience. Be sure to subscribe to my YouTube channel to automatically be alerted when I release a new tutorial-style video.
Companies of all sizes collect information on their customers. Whether it’s contact information or tracking buying behaviours, we are constantly collecting data purposely or indirectly. Sometimes these intended motivations can be used harmfully to violate privacy. Take Uber’s “God View” as an example. But, what about the companies who use their data collection to better […]
In this video, I’m going to outline the three things your business must have to be considered a great place to work. Welcome to my YouTube channel where I teach you how to use customer experience and employee engagement strategies to build your business. Today I’m talking about building great workplaces. The reason everything I […]
Hello everyone! In last week’s video I shared the 3 customer service skills your employees must have to create customer loyalty. In this video, I’m going to share my 5 go-to customer service interview questions to ensure you’re hiring the right people to represent your company. To create an exceptional customer experience we know that […]
Welcome to this week’s video where I teach you how to use customer experience and employee engagement strategies to grow your business and create customer loyalty. Today’s video is solely focused on your customer service employees – whether you’re in hospitality, operating a call center, retail, real estate, trades or whatever – your customer service […]
I’ve been asked many times what it’s like to be a keynote speaker. After the 2034839th time, I decided that I would hire a film crew to follow me around a conference I spoke at in Washington, DC. In this video, I share what it’s like to be a keynote speaker on the day of […]
