In December 2016, I went on a 3-city speaking tour with LJ Hooker (Australia’s largest real estate company). This video shares the strategies and tactics that I believe real estate brokerages and agents could use to improve their company’s customer experience. If you require a keynote speaker for an event, conference or workshop, I […]
I’ve been advising companies on customer experience, employee engagement and company culture for six years helping entrepreneurs learn the systems I leverage to build stronger and profitable relationships with customers and employees. It has been very rewarding for both my clients and I. However, I knew it was time to begin doing it for myself […]
I believe marketing can improve your company’s customer experience. Keep reading this blog post to learn why I believe this and how to do it. I’m writing this post while on a plane returning to Toronto from New Orleans (I’ve spent the last three weeks here working with a premium auto manufacturer). While working with […]
How did Michael Jordan become the best basketball player of all time? Sure, for the majority of his career, he had Phil Jackson, arguably the greatest coach of all time. Jackson refined Jordan’s skills, but it was the hours of jump shots, free throws and conditioning that Michael worked on when Phil wasn’t around that […]
In December 2016, I had a great opportunity to travel to Australia to go on a keynote speaking tour, visiting Sydney, Melbourne and Gold Coast, to work closely go with LJ Hooker (Australia’s largest real estate company). During our time together we worked with their highest performing real estate agents and franchise partners to teach […]
When it comes to building a customer-centric company I know what systems need to be put into place to ensure you reach your goal. In this video, I share three strategies that I have always had success with. Regardless of the size of your company or industry I guarantee that these tactics will work […]
In this video, I share how to affordably hire employees and build your company culture by creating a recruiting video, looking internally and speaking to your best customers.
Companies, across many different industries and sizes, all have marketing budgets. Most of these businesses allocate a considerable amount of their budget to traditional marketing efforts and, as of recently, have been investing in digital strategies. But what about investing in customer service stories? Or, as some may refer to it as, storytelling marketing. You […]
In this short video, I share the career development tip I used as an employee that helped me get promoted five times in five years. Whether you’re a business person, athlete or artist, this tip has proven to work time and time again. Hint: Derek Jeter and Beyonce make an appearance in the video […]
I’ve started to record videos answering questions that I receive via Twitter, email or via my website. If you would like me to answer your questions, please leave a question directly below this video or tweet me.
