In this video, I explain how Net Promoter Score isn’t properly being used within organizations. By watching this 2 minute video you will learn: How to focus on Promoters just as much you do Detractors Share the data with your marketing team Introduce Net Promoter Score during employee onboarding for all positions If you learn something by […]
Whether you went to business management school, or learned how to manage employees in a non-traditional way, you know this: positive reinforcement works! Doing so will, more often than not, increase employee engagement. The Workplace Research Foundation says that highly engaged employees are 38% more likely to have above-average productivity. Employee engagement software company, 15five, recently […]
After building your customer-centric culture and learning how to properly recruit exceptional customer service employees you must then build your world-class training program. In this video, I explain how to build a training program that will provide your employees with the education they need to exceed your customer’s expectations. By watching this 3 minute episode […]
Delivering an amazing customer experience isn’t reserved for only customer service employees, your entire organization must be committed to it. In this video, I share tactics on how to hire employees who have a customer-centric mentality. By watching this 3 minute episode you will learn: What an employee muse is How to create a […]
Does the thought of aligning your entire company, improving your customer experience and increasing employee engagement interest you? If so, this post is for you – I want to introduce you to peer cross-training as a way to improve alignment, customer experience and employee engagement in the next 30 days. In this post I will outline what peer […]
While in my early 20’s I got a job as a customer service agent working within a call centre. I didn’t grow up aspiring to be a call centre agent but I recognized that it would be a springboard to other career opportunities (if I applied myself). In this video I share how I was […]
If you were to walk around your workplace tomorrow and ask five employees, “What is customer experience?” What would happen? Would you: a) Receive five identical answers b) Listen to a debate amongst your team without an aligned response c) Have your employees staring at you blankly It might sound elementary but you would be surprised […]
Are you interested in keynote speaking, growing your business or learning methods to getting hired for large scale events and conferences? Maybe you’re a conference planner and you want to get a behind-the-scenes glimpse into how keynote speakers prepare for such events? If you answered yes to one of these scenarios – then this post […]
*This post originally appeared on Theartof.com* How does your company acquire customers? Sales, marketing, and business development teams are provided with the internal resources needed to succeed. Companies use traditional methods, such as radio, television, and print advertising, to increase their chances of converting new customers. But none of the aforementioned tactics are where the […]
