Many things can cause a team to be dismantled. Having not built the right team from the beginning can cause you to have to rebuild. Of course, things such as Covid-19 and a recession can cause this too. In this blog post, I will share the five steps to follow when it comes time to […]
The importance of customer experience is mission-critical right now for companies of all sizes. I recognize that customer experience may not be relevant to you right now because you may not have any active customers. Take me as an example, my business partners and I had to close the doors to our restaurants. Danny Meyers, […]
EPISODE #4 OF BREAKING IT DOWN FT. HEALTH CARE ENTREPRENEUR RAJ SUPPIAH IS LIVE! Here’s what we get into on this week’s podcast: 1️⃣ How To Communicate Without Micro-Managing 2️⃣How To Coach Middle Management On Culture and Core Values 3️⃣ How To Create and Maintain Culture Across Multiple Locations and Shift Workers CLICK HERE FOR […]
Shortly after leaving university and joining 1-800-GOT-JUNK? the company welcomed a new leader to my department, the call centre. This leader’s name was Patrick Louis. The 1-800-GOT-JUNK? call centre consisted of a team of 100 call centre agents (not all scheduled at the same time) answering 1,000,000 calls per year (if my memory serves me […]
In this episode, I sit down with VP of Salesforce Sales Nick DiNardo. Here’s What You’ll Learn: How to Increase Employee Engagement Amongst Remote Teams Customer Experience and On-Boarding New Clients How To Balance Sales and Customer Experience DON’T FORGET! I HAVE NOT BEEN PREPPED ON ANY OF THE QUESTIONS ON MY BREAKING IT DOWN […]
You can feel it. Something is not right. Your boss is acting…um, weird! They’re not the same as when you first interviewed with them. Or, they seemed like a great leader during the interview process, you built rapport during onboarding, you were doing well but then, all of a sudden, their behaviour towards you changed. […]
THIS IS IT! The final installment of my Four Generations of Customer Experience series. THE PEOPLE FIRST CULTURE ERA. (I may have a bias towards this era). Watch this video if you want to learn how to build a brand that’s admired by customers, employees and communities alike. Are you interested in improving your company […]
On this installment, I sit-down with CEO & Founder of StudioVivian Inc, Cyndi Shi, to discuss: 1️⃣How To Prep Team Members For Productive 1-to-1 Meetings 2️⃣ How To Interview For Productivity 3️⃣ How To Encourage Team Members To Provide Honest Feedback REMEMBER! I have not been prepped on ANY of these questions, so my answers […]
My third installment of The Four Generations of Customer Experience is here! THE SOCIAL MEDIA ERA. Find out how social media enabled consumers to RECLAIM the power they lost during the internet era and how it changed the way companies and brands interact with their customers. Are you interested in improving your company culture, employee […]
BREAKING IT DOWN EPISODE 2 FT. Sunny Verma the CEO of TutorBright. In Breaking It Down, I sit down with entrepreneurs and business executives to help them solve company culture, employee engagement and customer experience challenges in their organization. I HAVE NOT BEEN PREPPED. What does this mean? My answers and solutions are honest, authentic […]
