PURPOSE, PROCESS, AND PROFIT. My 3-P strategy was developed to ensure businesses (including my own) are not just successful for a few weeks, months or years, but that they are successful for DECADES to come. Watch this short video if you want to learn how your businesses can THRIVE for decades as well. Want more […]
In this video, I describe my People-First Culture. I hope you enjoy and subscribe to my blog to stay up-to-date on company culture, employee engagement, and customer experience strategies! Stay tuned for next week’s installment! Eager to learn more? Follow me on LinkedIn and pick up a copy of my book! BOOK — https://www.amazon.com/People-First-Culture-Lasting-Company-Shifting-ebook/dp/B07JBDBTZ8 LINKEDIN […]
Loyalty is hard to understand and even harder to achieve. For me, I can only think of two brands I’m truly loyal to, Nike and SWAT Health (my gym). And, when I say loyal, I actually am. I don’t wear Adidas anymore. In fact, I gave away my Ultra Boosts because I only align myself […]
Okay, we’re good. Cool. So, yeah, I think you know a little bit about me based on the email I sent you, but, yeah, for the past… Let’s say the past year I’ve just been kind of feeling… Feeling a little lost. I’ve had a lot of great opportunities in terms of my career so […]
I had the pleasure of sitting down with best-selling author, and culture and marketing leader Bob Glazer. We dive into the importance of customer service for your employees, why companies struggle with authenticity and more. FOLLOW ME ON SOCIAL: Instagram — https://www.instagram.com/michelfalco… Facebook — https://www.facebook.com/michel.falco… LinkedIn — https://www.linkedin.com/in/michelfal… CONNECT WITH BOB GLAZER Instagram — https://www.instagram.com/robertglaze… […]
Sometime today or tomorrow you’re going to receive bad customer service from a company that you do business with. It could be a dry cleaner, auto mechanic, dentist, or any company. Immediately you will feel the effects of bad customer service. I’m not being cynical, it’s just the fact of the matter. After centuries of […]
We’ve all done it. We hired someone who spoils our company culture. They spoil team alignment, alienate others and are typically only cordial to your company’s best clients. I’ve mistakenly hired these people before. But today I have guidelines that greatly increases the likelihood that I won’t hire them again. I’ll be sharing these lessons […]
Before 2000+ attendees in Toronto, I was Subway’s headline keynote speaker. During my keynote speech, I shared company culture, customer experience and employee engagement strategies with the Subway franchise owners. Watch this video to learn how my company interviews employees and onboards them memorably which ultimately delivers a better customer experience. Visit my website to […]
Disclaimer: I love Starbucks but I recognize that we share Starbucks stories, and companies like theirs, frequently. I wanted to start sharing stories from companies you might not be too familiar with to give evidence that regardless of your industry or size of company, you too can become a case study. If you know of […]
I believe you and I have a responsibility – that responsibility is to help companies we do business with improve their customer service. How? When was the last time you received great customer service? Did you go out of your way to call or email the employee’s manager and tell them of the great experience? […]
