Do This For Better Customer Experience

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3 Affordable Tactics For Better Hospitality (For Any Industry)

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Stop Telling Your Employees to Smile

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The Golden Rule of Hospitality and Customer Experience

To listen to this episode on Apple podcast, click here. To listen on Spotify, click here. To listen to this episode on another platform, click here. Michel Falcon: Welcome to the People-First Culture Podcast with me, Michel Falcon, where I share lessons I’ve learned, and those of others, on how to build a more purposeful business and career. […]

#12: Why the Best Marketing is Bad Customer Service

To listen to this episode on an Apple device, click here. To listen on Spotify, click here. To listen to this episode on another platform, click here.   Hey, everyone. Welcome to the People-First Culture podcast. I am Michel Falcon. This is episode number 12, The Best Marketing is Bad Customer Service. I will unpack that in just […]

#8: 6 New Customer Experience & Company Culture Strategies I’m Using for Brasa Peruvian Kitchen (Join Me!)

To listen to this episode on an Apple device, click here. To listen on Spotify, click here. To listen to this episode on another platform, click here. Hello, everyone. Welcome it to The People-First Culture podcast. This is episode number eight and I’m Michel Falcon. This is a solo episode. I’m going to be sharing the company culture, […]

#06: How to Stand Out in a Crowded Company and Industry w/ Ghassan Halazon

To listen to this episode on an Apple device, click here. To listen on Spotify, click here. To listen to this episode on another platform, click here. Welcome. I have a series of questions that I’m looking forward to asking you. Thanks. It’s been a long time coming. I’m glad to have finally made it happen with […]

#05: We Have to Stop Saying “The Customer is Always Right”

To listen to this episode on an Apple device, click here. To listen on Spotify, click here. To listen to this episode on another platform,.click here Welcome to the People-First Culture Podcast with me, Michel Falcon, where I share lessons I’ve learned and those of others on how to build a more purposeful business and career. Hey […]

People-First Culture™: Why Some Teams Win Together and Others Don’t.

People-First Culture™: Build a business your employees and customers will admire. Customer experience, employee engagement, company culture and leadership are all extremely important factors in building an admired company/brand. The People-First Culture™ is a combination of all of these factors to assist businesses on the going down the path of becoming that admired brand in the […]

Customer Experience Strategies: 5 Tips for Profit and Growth (2018)

  In this video, I’m going to share five customer experience strategies, that will grow your profit, and help you build a successful company. I know that these strategies work, because I use them within my business on a daily basis. My company does over eight figures a year in revenue, and has over 100 […]