I was recently invited to Las Vegas to give a keynote at the Airport Exchange News Conference at Caesars Palace. Above is a a video with the full presentation, or you can read the transcript below! >> Transcript Begins << I want to do one thing real quick, take your hand like this, go […]
Managing employees isn’t hard! I’m not saying this to shock and awe you. I believe managing employees isn’t as hard as we make it out to be. We simply need to adhere to some sound employee management tips and strategies to become great companies. As leaders, we generally make it hard on ourselves to manage […]
In my interview with Rachel David, founder of Hashtag Communications, we discuss social media customer service, managing remote employees and how businesses can leverage influencers to build trust with potential customers. If you enjoy this video, make sure to subscribe to my YouTube channel to see upcoming videos when they get released. If you prefer […]
In this video I’m going to share three employee engagement training strategies that I use in my business. I know that they work so I’m confident that they’re going to work for you too. If you prefer to read over watching my video, check out the transcript below! The first is how your employee […]
Hey Team, I’m excited to share my Customer Experience Keynote presentation that I shot in St. Pete’s Beach, Florida. In addition to sharing company culture, employee engagement & customer experience strategies, I also explain the difference between customer service and customer experience. Watch it above OR read the transcript below! Good afternoon. I picked up […]
Hey Everyone, Above is my video on how to transform your company culture in 2019. These are all strategies I’ve used in my businesses so I know they’ll work for you as well! If you prefer to read my company culture strategies, check out the transcript below. Hey team. In this video I’m going to […]
There are many customer service skills that employees must possess to contribute to the success of a company. Things such as friendly, proactive, going above-and-beyond all come to mind. It’s likely that you clicked through to read this post because you want new customer service ideas, not the same old run of the mill concepts […]
People-First Culture™: Build a business your employees and customers will admire. Customer experience, employee engagement, company culture and leadership are all extremely important factors in building an admired company/brand. The People-First Culture™ is a combination of all of these factors to assist businesses on the going down the path of becoming that admired brand in the […]
When you have a handful of employees it’s easy to remember people’s names and have a one-to-one relationship with your team, but as you get bigger, as your company starts to scale, in our case, me and my business partners have over 100 employees. Having that one-to-one relationship becomes more difficult, unless you […]
Michel Falcon: Hey everyone, I’m Michel Falcon, and in this video, I’m going to share the seven tips that I use to build better interview processes, to build high performing teams, increase employee engagement, and build a more profitable company. Do you feel your interview process lacks structure? Have you been asking the same […]
