To listen to this episode on Apple podcast, click here. To listen on Spotify, click here. To listen to this episode on another platform, click here. Welcome to the People First Culture Podcast with me, Michel Falcon, where I share lessons I’ve learned and those of others on how to build a more purposeful business and career. […]
My friend Shane Skillen and I surveyed 1,350 employees across North America and asked them dozens of questions about coming back to work. You can read the report by clicking the link below. https://www.slideshare.net/MichelFalcon85/navigating-a-world-of-work-strong-sentiments-from-1350-employees-and-their-expectations-from-their-company-and-leader-234117917. A few things that I believe business owners and leaders will find interesting include: 38.1% of respondents are going to find another […]
Building a company culture of truth is a key priority for me and something I’m speaking candidly about. This quote summarizes why. “A great leader will provide a safe environment for people to tell the truth. Without truth, democracy, innovation, and trust are compromised.” I heard coach George Raveling say this and I immediately […]
I want every business professional to learn the difference between customer service vs. customer experience. By knowing this, it will help your business (regardless of industry). When setting out to open multiple restaurants and bars in downtown Toronto, one of the first things I needed to clarify to my business partners (and eventually our management […]
Many things can cause a team to be dismantled. Having not built the right team from the beginning can cause you to have to rebuild. Of course, things such as Covid-19 and a recession can cause this too. In this blog post, I will share the five steps to follow when it comes time to […]
The importance of customer experience is mission-critical right now for companies of all sizes. I recognize that customer experience may not be relevant to you right now because you may not have any active customers. Take me as an example, my business partners and I had to close the doors to our restaurants. Danny Meyers, […]
Shortly after leaving university and joining 1-800-GOT-JUNK? the company welcomed a new leader to my department, the call centre. This leader’s name was Patrick Louis. The 1-800-GOT-JUNK? call centre consisted of a team of 100 call centre agents (not all scheduled at the same time) answering 1,000,000 calls per year (if my memory serves me […]
You can feel it. Something is not right. Your boss is acting…um, weird! They’re not the same as when you first interviewed with them. Or, they seemed like a great leader during the interview process, you built rapport during onboarding, you were doing well but then, all of a sudden, their behaviour towards you changed. […]
THIS IS IT! The final installment of my Four Generations of Customer Experience series. THE PEOPLE FIRST CULTURE ERA. (I may have a bias towards this era). Watch this video if you want to learn how to build a brand that’s admired by customers, employees and communities alike. Are you interested in improving your company […]
On this installment, I sit-down with CEO & Founder of StudioVivian Inc, Cyndi Shi, to discuss: 1️⃣How To Prep Team Members For Productive 1-to-1 Meetings 2️⃣ How To Interview For Productivity 3️⃣ How To Encourage Team Members To Provide Honest Feedback REMEMBER! I have not been prepped on ANY of these questions, so my answers […]
