I didn’t finish post-secondary university to earn my business degree (BA) nor do I have an MBA. I don’t believe either teach you how to properly fire someone. Whether they do or not, many people I know leading companies and teams haven’t properly been taught how to either. When I read Bob Iger’s book […]
Watch this quick video to learn my two GOLDEN RULES on gift-giving and how to WOW your friends, co-workers and team members this holiday season.
I’d imagine that the person you settled down with in your personal life took the time to get to know you before making any jumps in your relationship such as moving in together or buying your first home. You asked questions to understand if the person was right for you to determine if you had […]
PURPOSE, PROCESS, AND PROFIT. My 3-P strategy was developed to ensure businesses (including my own) are not just successful for a few weeks, months or years, but that they are successful for DECADES to come. Watch this short video if you want to learn how your businesses can THRIVE for decades as well. Want more […]
In all my years of focusing on customer experience management, there is one practice that stands out amongst them all…customer journey mapping! Watch my detailed video above (16 minutes) to learn: ? How customer journey mapping will improve your operational strategy. ? My ‘traffic light model’ to clearly identify your strengths and opportunities to improve. […]
I recently had the pleasure of sitting down with Brian Scudamore, CEO of O2E brands, to discuss how he went door-to-door with a single truck to creating 300,000,000+ in revenue each year! Brian and the 1-800-Got-Junk? team is where I started my career in Vancouver many years ago. It was here that was first exposed […]
Today, I’m in Oshawa, Ontario working with Taunton Village Dental to help them improve their customer experience by hosting a customer journey mapping workshop. I’m going to introduce them to my people first culture and three piece strategy. Introduce them to customer personality types and how to manage behaviors, plus much, much more. Customer journey […]
Welcome to another People-First Monday video! This week, I’m asking you does it matter what you wear to work? This conversation was prompted by a discussion that I had with someone who gave me some feedback. He said that it was unprofessional that I wore Nike sneakers as a part of my attire during one […]
Managing employees isn’t hard! I’m not saying this to shock and awe you. I believe managing employees isn’t as hard as we make it out to be. We simply need to adhere to some sound employee management tips and strategies to become great companies. As leaders, we generally make it hard on ourselves to manage […]
Hey Everyone, Above is my video on how to transform your company culture in 2019. These are all strategies I’ve used in my businesses so I know they’ll work for you as well! If you prefer to read my company culture strategies, check out the transcript below. Hey team. In this video I’m going to […]
