There are many customer service skills that employees must possess to contribute to the success of a company. Things such as friendly, proactive, going above-and-beyond all come to mind. It’s likely that you clicked through to read this post because you want new customer service ideas, not the same old run of the mill concepts […]
People-First Culture™: Build a business your employees and customers will admire. Customer experience, employee engagement, company culture and leadership are all extremely important factors in building an admired company/brand. The People-First Culture™ is a combination of all of these factors to assist businesses on the going down the path of becoming that admired brand in the […]
When you have a handful of employees it’s easy to remember people’s names and have a one-to-one relationship with your team, but as you get bigger, as your company starts to scale, in our case, me and my business partners have over 100 employees. Having that one-to-one relationship becomes more difficult, unless you […]
Michel Falcon: Hey everyone, I’m Michel Falcon, and in this video, I’m going to share the seven tips that I use to build better interview processes, to build high performing teams, increase employee engagement, and build a more profitable company. Do you feel your interview process lacks structure? Have you been asking the same […]
In this video, I share what an Employee Advisory Board is and how it can help improve a company’s customer experience. Be sure to subscribe to my YouTube channel to automatically be alerted when I release a new tutorial-style video.
